Customer service in the B2C domain has gone through a “rollercoaster” wave since the end of the global pandemic. 72% of ...

Remember the famous Apple tagline – ‘Think Different.’? Well, it turns out that thinking differently and innovating is still...

Successfully building a digital transformation strategy and implementing and executing it can get extremely ...

Recent years have seen the complete digital transformation of the modern workplace. A Foundry study found that 93%...

Businesses across sectors have long been leveraging technologies like automation to enhance workforce productivity, improve...

In today’s fast-paced global business environment, process automation has become the need of the hour. Automation,...